FAQ
Product Information
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All of our products here at Aurora are formulated with the highest quality ingredients curated through years of extensive research in order to bring you the most effective products on the market. All of our products contain no preservatives, no harsh chemicals, and are free of corrosive metals. We use only medical-grade ozone made from 95% pure oxygen, ozonated over the normal time frame in order to negate polymerization. Our ozonated olive oils are made from extra virgin olive oil which is highly viscous and maintains a transparent consistency.
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No. Our products are paraben-free
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Yes. We only source our raw materials from established GPA-certified facilities.
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Yes, all of our ingredients are vegan and contain no animal by-products.
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Yes, all of our products are gluten-free.
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Yes, we source all of our ingredients from highly qualified suppliers.
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Yes, however women who are pregnant should review the labels with their doctor to verify if there is any potential for allergic reaction.
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Aurora products are suitable for all skin types.
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Our products are proudly made in the USA.
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If kept in a cool dry place, away from direct heat or sunlight, our beauty/skin products have a shelf-life of one year. All of our topical healing products have a shelf-life of 24 months.
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The history of nano gold dates back to the 4th century. Alchemists were trying to change copper to gold and believed that making medicine from gold could cure incurable diseases. During the middle ages soluble gold, a solution containing gold salt, had a reputation for its curative property for various diseases. By using different herbs and adding leaf gold, they unknowingly made nanogold solution. In modern medicine, nanoparticles, especially gold, have opened up new avenues for the treatment of many diseases, and are used in drug delivery systems, tumor detection, and many other medical applications.
Science can now apply gold nanoparticles to beauty products as well, beginning with our skin. The skin is composed of three main layers: the epidermis, dermis, and hypodermis. The epidermis is the outermost skin layer, comprised primarily of dead cells that we continuously shed off, and the new cells that fill in to replace them. The second layer is called the dermis and contains our hair follicles, sweat glands, muscles, nerves and blood vessels. The dermis also contains connective tissues, which are mainly formed by proteins called collagen and elastin. These two proteins are responsible for the structural integrity and elasticity of the skin. As we age, collagen and elastin break down, and, as a result, skin loses its elasticity and the ability to retain its shape.
A process that can lead to visible signs of aging, such as wrinkles, is the formation of advanced glycation end products (AGEs). AGEs are the products chain reactions begun by proteins, such as collagen, reacting with carbohydrates. This is where we come in. Our gold nanoparticles are able to replace carbohydrates when they are binding to amino acids. When this happens, the formation of AGEs is inhibited, no longer the carbohydrates react with proteins in the skin. Then the process of aging, and wrinkle gradually disappear, and the firmness of skin is formed. This is how our Nano Gold Serum is able to provide anti-aging benefits, such as reduced wrinkles, improved skin tone, elasticity, and firmed skin.
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Ozone (O3), a gas composed of three oxygen atoms, is continuously produced in the stratosphere by UV radiation or during the electric discharge of lightning from atmospheric oxygen. The freshness in the air after a thunderstorm is due to naturally created ozone by mother nature.
Although ozone is a highly unstable gas, it can react with vegetable oils. The composition of olive oil and other oils such as sunflower, Jojoba oil, grapeseed oil, and coconut oil allow ozone to successfully be used in health and beauty products.
Professor Bocci from Milan (Bocci et al., 2005) and Diaz M. (Diaz, 2004) published data that shows that ozone and ozonated oils should form part of modern medicine and clinical management. Bactericidal studies examined that, after 24 hours of incubation, cultures that were inoculated with ozonized olive oil had no bacteria. When they studied burn injury, the local treatment of thermal showed a decrease in the microbial load (Peretyagin et al., 2004). In study published by Rios (Rios et al., 2004), ozonated sunflower oil was used to treat HPV. These are samples of enormous studies and research related to the effect of ozonated oils. With regard to viruses, it is known that ozonides (ozonated oils) block the viral receptors and kill the virus-infected cells, hence halting their propagation.
The following are summarized benefits and applications of ozonated oils for skin conditions:
- Calms the nerves and reduces the amount of pain in skin conditions
- Relieves joint and muscle pain for acute injuries
- Relieves arthritis pain
- Reduces bruising
- Reduces swelling and redness
- Reduces wrinkles
- Relieves sore muscle
- Aids in healing processes and reduces scarring
- Relieves sunburns
- Relieves insect bites and stings
- Removes makeup
- Reduces cellulite
- Helps reduce bed sores
- Helps reduce dermatitis
- Helps reduce skin yeast
- Is one of the best natural remedies for hemorrhoids
- Is good for animal wounds, as it is all-natural and can be digested
And many more!
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Plasma is a chaotic, ionized gas of electrons, neutral molecules, and positively and negatively charged ions. It is generated using very high temperatures–over 100,000 degrees Celsius!
To create plasma water, de-ionized water is treated with a high-voltage discharge that activates the plasma. It does not have the same composition as regular water.
Plasma water has a number of benefits when it comes to health and beauty. In medicine, plasma water can be used for sterilization, vitamin and nutrient absorption, enhanced drug delivery, to heal wounds, and to reduce bacteria and harmful microbes that lead to inflammation and infection.
In the home, plasma water can also help reduce acne, redness, and the appearance of pores, and it promotes anti-aging by tightening skin, increasing collagen production, and removing fine lines and wrinkles.
Our science has shown us that all skin types can benefit from the use of plasma water!
Order Information
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Any order received before 12:00 PM MST will be shipped same day otherwise all orders will be shipped on the next day business day except for weekend or holidays.
UPDATE (MAY 2020):
All products will be sanitized thoroughly before packaging and shipping.
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Most orders make it to your doorstep within 3 to 5 business days from the date of shipment.
UPDATE (MAY 2020):
Your package may require more time to be delivered due to limited transportation available at USPS as a result of the ongoing Coronavirus Disease (COVID-19). Please allow extra time for your package to be delivered, and refer to your tracking number for more information.
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Yes, all orders will be supplied tracking information via email or text upon shipment.
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Yes, we offer you the simple option at checkout to ship to another address different from your billing address.
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Yes, we can update your billing address for future orders only.
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Yes, if contacted within 30 minutes of placing your order we can modify your order. Unfortunately, any time after that we are unable to modify products or quantities.Yes, if contacted within 30 minutes of placing your order we can modify your order. Unfortunately, any time after that we are unable to modify products or quantities.
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Yes, if your order has not shipped, we can cancel. Please do your best to contact us immediately in order to secure your cancellation. Any items that have been shipped cannot be canceled. Please refer to our Return Policy (here), for further details on what your options are.
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If you receive an item that you did not order, or is different, please contact customer service and we will be happy to replace your item free of charge.
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If your items arrive broken or damaged, we will gladly replace your items at no additional cost to you.
Return Policy & Exchanges
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
To return your item, send us an email at auroraskincare03@gmail.com and send your item to: Aurora, LLC, 529 Minturn Ct. Ne, Rio Rancho NM 87124, United States.
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To return your product, email us first at auroraskincare03@gmail.com and mail your product to: Aurora, LLC, 529 Minturn Ct. Ne, Rio Rancho NM 87124, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Yes, we do. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted (if applicable):
1) Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2) Any item that is returned more than 30 days after delivery
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If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at auroraskincare03@gmail.com.
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We only replace items if they arrive to you defective or damaged. If you need to exchange it for the same item, send us an email at auroraskincare03@gmail.com and send your item to: Aurora, LLC, 529 Minturn Ct. Ne, Rio Rancho NM 87124, United States.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
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If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.